Business & Technology
Workforce Management
Saturday, 08 August 2009 09:58    PDF Print E-mail

Improve service levels and reduce costs by maximizing the value of your workforce. Balance the work volume to achieve a desired quality of service with the fewest possible resources.

Features and Benefits:

 

  •  Create healthy competition by tracking and monitoring team’s results
  •  Track and monitor agent teams
  •  Analyze agent activity, know who is doing  in your Call Center(breaks or meals)
 
Report Management
Saturday, 08 August 2009 09:55    PDF Print E-mail
Monitor your operations from everywhere with a PC or laptop and an Internet connection. Our applications are Web-based; therefore, you can oversee productivity and make improvements remotely with a secure, access controlled, interface.

Features and Benefits:

  •  Monitor calls
  •  View information in real time
  •  Run reports
  •  Watch queued calls
 
Quality Monitoring
Saturday, 08 August 2009 09:54    PDF Print E-mail
Accurately evaluate your quality of service, adherence to business policies and response with call quality monitoring.

Features and Benefits:

  •  Supervise performance with live monitoring
  •  Record calls
  •  Improve customer service standards
  •  Track the level of each agent’s product knowledge
  •  Rate agent performance based on fact, not opinion
  •  Gain business insights and uncover trends by listening to actual interactions
  •  Improve service quality by identifying areas of improvement
 
Softfone
Saturday, 08 August 2009 09:52    PDF Print E-mail
Softphone runs on your computers and provides more features and functionality than a regular phone. With a simple interface, making and receiving calls is intuitive.

Features and Benefits:

  •  Graphical User Interface
  •  Gives superior voice quality on all operating systems
  •  Easay to install and configure
  •  Deploy the new system rapidly
  •  Increase your savings
 
Reporting
Saturday, 08 August 2009 09:49    PDF Print E-mail
Analyze your corporate data quickly and easily to assess the performance of your call center on all levels and carry out short-term changes or long-term vision.
Features and Benefits:
  •  Gain real-time visibility into key business metrics
  •  Capture valuable detailed information in the database
  •  Monitor key business activities like call center volumes
  •  Web-based data export customized utilities
  •  Create accurate and up to date sales and customer reports so you can make good operational decisions
  •  The current status of all the agents in a given group
 
More Articles...
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  Next 
  •  End 
  • »
Page 1 of 2

UIESOL Special

Prices 2011 (estimated)


 Basic Premium
The Corporate website £1300 £7300
The Professional Expert website £149* Special Offer £5300
The Educational website £1500 £9700

Must See it

Error: Any articles to show